ExpertGPS Annual Support - Free Updates, Priority Support, Access to the ExpertGPS Map Servers, and Premium Features

Your initial ExpertGPS purchase comes with 12 months of new program updates, priority technical support, and unlimited map and aerial photo downloads. Each subsequent year, you'll be charged an annual maintenance fee to continue accessing the map download servers, technical support, and new program features. You can opt out at any time, and continue using the software and maps that you currently have, without access to further program updates, bug fixes, support, or access to the ExpertGPS map servers. (You can configure ExpertGPS to use your own preferred map servers if you choose not to renew your support contract).


Premium Services

Several premium features in ExpertGPS are reserved for users who maintain their Annual Support. Many of the map and data providers that you have access to through ExpertGPS are commercial services which charge for every map tile, address geocode, or elevation lookup that ExpertGPS requests on your behalf. ExpertGPS Annual Support gives you unlimited geocoding when using the Go to Address command. Other features that rely on Internet data or microservices, like the Get Elevation command, will only be available to ExpertGPS customers with a current Annual Support license.


Access to the ExpertGPS Map Servers

ExpertGPS Annual Support gives you access to the high-resolution street maps, worldwide aerial photos, and US topo maps and NOAA nautical charts provided by the ExpertGPS map servers, and you can configure five additional custom map providers in addition to the four default maps (street, aerial, topo, nautical) included in ExpertGPS.

ExpertGPS is constantly evolving to bring you access to the best topo and street maps and aerial imagery available. As new map options become available and older ones are retired, ExpertGPS Annual Support allows you to access the newest map and imagery providers without having to configure your own map servers.


Support for New GPS Receivers

Dozens of new GPS receivers are released each year, and support for the most popular new models is added to ExpertGPS. Annual Support allows you to download new ExpertGPS releases that support the latest GPS hardware available on the market.


Priority Technical Support

To receive the fastest answers to your questions about ExpertGPS, click Get Support for ExpertGPS on the Help menu in ExpertGPS. Use the Web form at the bottom to submit requests for priority support. Dan Foster, author of ExpertGPS, answers priority support requests directly.


Renewing your Annual Support

Your initial ExpertGPS purchase comes with 12 months of Annual Support, and you'll receive a notification in the weeks before it is due to renew. To check on the end date of your support, to cancel auto-renewal, or to update your billing information, click Get Support for ExpertGPS on the Help menu. You can renew at any time before your current support expires - 12 months will be added onto the expiration date of your existing ExpertGPS license.


Expired Support

If you choose to not to renew your Annual Support, you will no longer be able to access new program updates, receive technical support, download maps and aerial photos from the ExpertGPS-provided map servers, or access certain premium program features. Do not install new ExpertGPS updates (including the demo version) or you will need to purchase a new ExpertGPS license.

If your Annual Support has expired, click Get Support for ExpertGPS on the Help menu to renew, or contact ExpertGPS support for renewal instructions. There is a grace period if your support contract lapses for a short window, but a reactivation fee will be required if your support has been lapsed for more than a few months.

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